Privacy Policy

1. Who We Are

Anuya's Universe is operated by Anuyas Universe L.L.C - FZ, registered at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. We provide holistic wellness services including destination retreats, corporate wellness, wedding wellness, sports and recreation, and conscious living programmes.

For any privacy-related queries, please contact us at hello@anuyasuniverse.com.

2. Information We Collect

We may collect the following personal information when you interact with our website or services:

• Name, email address, and phone number (when you contact us or enquire about services)
• General location information (country or city)
• Communication preferences
• Any information you voluntarily provide when reaching out via WhatsApp, email, or our contact form

We do not collect sensitive personal data (such as health records) without your explicit consent.

3. How We Use Your Information

We use the information collected to:

• Respond to your enquiries and provide requested services
• Send relevant wellness updates, retreat information, or programme details (only where you have opted in)
• Improve our website and service offerings
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal data to third parties.

4. Third-Party Services

Our website uses the following third-party services, each with their own privacy policies:

• WhatsApp (Meta): For direct communication. Messages are subject to Meta's Privacy Policy.
• Instagram (Meta): Our social media handles are linked from the site. Interactions are governed by Meta's policies.
• Google Fonts: Used for typography; Google may collect IP address data per Google's Privacy Policy.
• Unsplash: Stock images used on the site are sourced from Unsplash.

5. Cookies

Our website does not currently use tracking cookies or analytics cookies. We do use a single localStorage entry to remember your light/dark theme preference. If our cookie usage changes, we will update this policy and request your consent where required.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry data is typically retained for 12 months unless an ongoing client relationship exists.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for communications at any time

To exercise any of these rights, please contact us at hello@anuyasuniverse.com. We will respond within 30 days.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).

12. Contact Us

For any questions regarding this Privacy Policy, please reach out to:

Anuyas Universe L.L.C - FZ
Meydan Grandstand, 6th Floor, Meydan Road,
Nad Al Sheba, Dubai, U.A.E.
hello@anuyasuniverse.com
+91 98209 86542